Under the “Log In” box on the left, click the Need New Password? link.

Enter the email address, and click Next.

If there’s more than one account with that email address on file, you will be asked for your first and last name.
At this point you will be given the option to log in again, create a new account, or to contact the business. 
If you are having a problem at any time, please contact us at 716.855.4877 for assistance.

A pop-up box will appear letting you know that an email has been sent to the email you have on file. Click OK.

You will need to follow the instructions provided in the email to reset your password.
– Example email:


After clicking on the Create new password link from the autoemail, you will be taken to the “Change Password” screen on our website to make the change.

From there, you can now log into your account online using the email and new password and book appointments or make purchases.

Please remember that our policy does require you to put a credit card on file to complete the online booking process. If you have any questions or would prefer to have us book the appointment for you please contact us at 716.855.4877.

Sincerely,

The Spa Alexis Team